Frequently Asked Questions

Frequently Asked Questions (FAQ) – SHEIZY

1. How long do I have to return my order?

You have 30 days from receipt of your order to request a return or exchange.

2. What conditions must the product meet for a return?

The product must be either new or only slightly used . It should be returned in its original packaging.

3. How does the return process work?

  • Returns will be made by post .
  • A free return label is included in your package.
  • There are no return or handling fees .

4. Can I exchange a product?

Yes, a direct exchange is possible provided the product meets the return conditions.

5. How long does the refund take?

Once we have received and inspected the return, the refund will be made within up to 14 days .

6. How do I get my refund?

The refund will be made using the original payment method you used for the purchase.

7. Can I cancel my order?

Yes, you can cancel your order within 24 hours of placing it . Please contact us via email.

8. Where does Sheizy deliver?

We currently deliver within United Kingdom. Expansion to other countries is under consideration.

9. How much are the shipping costs?

Shipping is free within United Kingdom.

10. How long does shipping take?

The estimated delivery time is 6-9 working days (Monday to Friday).

11. How can I track my order?

After purchase, you will receive an email with shipping details , including the shipping provider and tracking number.

12. Which shipping service providers does Sheizy use?

We ship with DHL and FedEx .

13. What happens if my package is lost or arrives damaged?

All shipments are insured . If your package is lost or arrives damaged, please contact our customer service.

14. What do I do if an item is missing?

Please report any missing items to our customer service within 7 days of receiving your shipment . We will resolve them promptly.

15. Who bears the costs for the return shipment?

  • If the product is faulty or not as described, Sheizy will cover the return shipping costs .
  • In all other cases, the customer bears the return costs .

16. How can I contact customer service?

📧 Email: contact@sheizy.com

We thank you for your trust in sheizy and are happy to assist you at any time!